CTC·CHINA reshapes the new experience of high-quality products and customer service
In today's rapidly developing market environment, new quality productivity has become a key force driving the high-quality development of the industry. On September 4, 2024, CTC·CHINA held a seminar on product strength improvement "New Quality Productivity Leading High Quality Development" to seek to improve product competitiveness and respond to customers' diversified needs. The conference was presided over by Mr. Zhang Jianhong, President of CTC·CHINA. The market, research and development, production, quality control and other departments participated in the conference to discuss how to further enhance product competitiveness, accurately connect and exceed customers' diversified needs through the empowerment of new quality productivity.
First of all, Ms. Zhang Hong, General Manager of CTC·CHINA, made a summary of the results of this Asia Pet Expo. CTC·CHINA made a stunning appearance with a strong lineup of 300+products in two exhibition areas, won the attention of domestic and foreign brands, attracted nearly 1000 visitors, and demonstrated its brand strength.
Ms. Zhang Hong, the General Manager, deeply analyzed the pain points of current industry customers based on the Asia Pet Expo, such as the strong influence of self media, the dominance of foreign brands in the market, and the serious homogenization of domestic brands. In response to the diversified market demand, CTC·CHINA proposed a product strength improvement plan led by new quality productivity, aiming to meet customers' demand for high-quality, diversified and innovative pet food raw materials.
Deeply analyze the market and grasp customer needs
The Cornell team conducts in-depth market research, understands customer demand trends, collects customer feedback, accurately grasps customers' real needs, and provides customers with more accurate and diversified products and services.
Innovation driven, driving continuous product upgrades
As a supplier of plant derived raw materials with 20 years of industry experience, we have many advantages such as variety, variety and strong resource integration ability. According to the market and customer demand, CTC·CHINA will launch more innovative products that meet the market demand, refine and upgrade existing products, and improve product competitiveness.
Equipment optimization, dual improvement of efficiency and quality
To meet the high-quality market demand, advanced technology and equipment are introduced to achieve precision and efficiency in the production process, ensuring stable production efficiency and quality.
Technology leadership, strengthening product quality assurance
Technological innovation is the core element of new quality productivity. CTC·CHINA will continue to strengthen cooperation and exchange with scientific research institutions, universities and other units to improve the technological content and added value of products. At the same time, we will strengthen the construction of the quality control management system, strictly control every link from raw material procurement, production and processing to finished product inspection, and ensure that products meet national standards and customer requirements.
Customer first, optimize service and experience
CTC·CHINA optimizes service processes based on customer feedback, deeply communicates and understands customer needs, provides personalized and professional services, and improves customer satisfaction.
Mr. Zhang Jianhong, President of CTC·CHINA, made a final summary of the meeting. President Zhang emphasized that new quality productivity is not only the key force to promote industry reform, but also the only way for CTC·CHINA to achieve high-quality development. To achieve these goals, Mr. Zhang has set clear tasks and requirements for each department.
Products and services need to be innovative
Develop more innovative and competitive products and services using advanced technology and models, with a focus on promoting the development and promotion of puffed raw materials, natural pigments, and other products. Establish precision processing centers, upgrade dehydration and micro powder production lines to meet market demand for high-quality and diversified products.
To optimize the production process, improve efficiency and quality
Optimize the performance matching of key equipment such as puffing, micro powder, and drying to improve production efficiency and quality. By upgrading equipment and strengthening quality control management, we aim to achieve precision, efficiency, and quality stability in the production process, better respond to market demand, and improve customer satisfaction.
We need to strengthen our customization capabilities
Continuously strengthen technological innovation and R&D investment, continuously optimize and upgrade production equipment according to changes in customer needs, flexibly adjust production processes, provide personalized product customization services for customers, and enhance customer satisfaction.
To improve the quality of customer service
Continuously monitor changes in customer needs, optimize service processes, improve service efficiency and quality, enhance customer trust and satisfaction.
CTC·CHINA always adheres to the value of "customers, employees and suppliers are a community of interests", and takes "the starting point of quality is raw materials" as its mission. It is committed to becoming a global high-quality supplier of botanical raw materials, and building a win-win community of interests with customers, employees and suppliers. Through the application and practice of new quality productivity, Cornell will continuously improve the quality of products and services, meet diversified customer needs, and achieve mutual growth and prosperity with customers.